Help centre
Questions? We have answers.
Can’t find what you need? Our crew replies within two hours, 9am–9pm ET.
Track an order
Live status in your account
Exchange a size
Free within 30 days
Drop calendar
Next release Saturday
Pay in 3
KOKO, Mintpay & Payzy
Orders & shipping
How fast do you ship?
Orders placed before 2pm ET ship the same day. Standard delivery takes 2–4 business days and is free over $150; express next-day is $12.
Do you ship internationally?
Yes, to 62 countries. Duties are calculated at checkout so there are no surprises on delivery.
How do pre-orders ship?
Pre-orders ship on release day, ahead of in-store stock.
Sizing & exchanges
How do your sneakers fit?
Runners fit true to size. High-tops and slides run slightly roomy. Every product page links the size guide.
Can I exchange a size?
Free exchanges within 30 days on unworn pairs, including limited drops (subject to stock).
What is your returns policy?
Return unworn items within 30 days for a full refund. Limited drops can be exchanged but not refunded after release day.
Payments & pay later
Which payment methods do you accept?
All major cards, Apple Pay and Google Pay, gift cards, and interest-free instalments with KOKO, Mintpay or Payzy.
How does pay in 3 work?
Choose KOKO, Mintpay or Payzy at checkout. Pay the first instalment today; the rest are charged automatically with no interest or fees.
