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Questions, answered
Can’t find yours? Our opticians are on chat 8am–9pm, seven days a week.
Home try-on
5 frames, 7 days, free
Find your fit
Face shapes & sizes
Lens guide
Which lens do I need?
Contact us
Opticians on chat daily
Home try-on
How does home try-on work?
Choose up to five frames and we ship them free with demo lenses. Wear them for seven days, then send the box back with the prepaid label. There is no charge unless a frame is not returned.
Can I try sunglasses at home?
Yes — any frame in our range, including sunglasses and kids frames.
Is my card charged?
We place a refundable hold of $1 to verify the card. Nothing else is charged unless a frame is not returned within 14 days.
Lenses & prescriptions
Are lenses included?
Yes. Every frame includes clear 1.6 index single-vision lenses with anti-glare, scratch-resistant and UV coatings. Blue-light (+$30) and photochromic (+$80) are optional upgrades.
Do you make progressive lenses?
Yes, from $150 extra. Our opticians will call you to confirm your measurements before we cut them.
How long do prescription orders take?
Single vision: 5–7 working days. Progressive and high-index: 7–10 working days.
Payments & returns
Can I pay in instalments?
Yes — KOKO and Mintpay split orders over $150 into three interest-free payments. Choose them at checkout.
What is your returns policy?
You have 60 days to return or exchange any frame, prescription lenses included. Refunds go back to the original payment method within 3 working days of arrival.
Is there a warranty?
Every frame has a 2-year warranty against manufacturing faults, plus free adjustments for life.