{"id":116,"date":"2026-10-11T21:43:35","date_gmt":"2026-10-11T21:43:35","guid":{"rendered":"https:\/\/aurex.amanazkar.com\/sneakers-and-streetwear\/faq\/"},"modified":"2026-10-11T21:43:55","modified_gmt":"2026-10-11T21:43:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/aurex.amanazkar.com\/sneakers-and-streetwear\/faq\/","title":{"rendered":"Help &#038; FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"116\" class=\"elementor elementor-116\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6265074 e-con-boxed ax-el-stack ax-mesh ax-grain e-no-lazyload e-flex e-con e-parent\" data-id=\"6265074\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d53105 elementor-widget elementor-widget-aurex-section-title\" data-id=\"5d53105\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aurex-section-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ax-block ax-block--section-title not-prose ax-stitle ax-stitle--lg ax-stitle--center\">\n\t<div class=\"ax-stitle__text\">\n\t\t\t\t\t<p class=\"ax-stitle__subtitle\">Help centre<\/p>\n\t\t\t\t\t\t\t<h2 class=\"ax-stitle__title\">Questions? We have answers.<\/h2>\n\t\t\t\t\t\t\t<p class=\"ax-stitle__desc\">Can\u2019t find what you need? Our crew replies within two hours, 9am\u20139pm ET.<\/p>\n\t\t\t<\/div>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83f6d2e elementor-widget elementor-widget-aurex-info-boxes\" data-id=\"83f6d2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aurex-info-boxes.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ax-block ax-block--info-boxes not-prose ax-features ax-features--boxed\" style=\"--axb-cols:4;--axb-cols-t:2;--axb-cols-m:1;\">\n\t<div class=\"ax-bgrid\">\n\t\t\t\t\t<div class=\"ax-feature ax-feature--top tw:items-center tw:text-center\">\n\t\t\t\t\t\t\t\t\t<span class=\"ax-feature__icon ax-feature__icon--circle\"><svg class=\"ax-icon ax-icon--truck\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"1\" y=\"3\" width=\"15\" height=\"13\"\/><polygon points=\"16 8 20 8 23 11 23 16 16 16 16 8\"\/><circle cx=\"5.5\" cy=\"18.5\" r=\"2.5\"\/><circle cx=\"18.5\" cy=\"18.5\" r=\"2.5\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t<div class=\"ax-feature__body\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"ax-feature__title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/aurex.amanazkar.com\/sneakers-and-streetwear\/my-account\/\" class=\"ax-feature__link\">Track an order<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"ax-feature__text\">Live status in your account<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ax-feature ax-feature--top tw:items-center tw:text-center\">\n\t\t\t\t\t\t\t\t\t<span class=\"ax-feature__icon ax-feature__icon--circle\"><svg class=\"ax-icon ax-icon--refresh\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><polyline points=\"23 4 23 10 17 10\"\/><polyline points=\"1 20 1 14 7 14\"\/><path d=\"M3.51 9a9 9 0 0 1 14.85-3.36L23 10M1 14l4.64 4.36A9 9 0 0 0 20.49 15\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t<div class=\"ax-feature__body\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"ax-feature__title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/aurex.amanazkar.com\/sneakers-and-streetwear\/contact\/\" class=\"ax-feature__link\">Exchange a size<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"ax-feature__text\">Free within 30 days<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ax-feature ax-feature--top tw:items-center tw:text-center\">\n\t\t\t\t\t\t\t\t\t<span class=\"ax-feature__icon ax-feature__icon--circle\"><svg class=\"ax-icon ax-icon--clock\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t<div class=\"ax-feature__body\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"ax-feature__title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/aurex.amanazkar.com\/sneakers-and-streetwear\/drops\/\" class=\"ax-feature__link\">Drop calendar<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"ax-feature__text\">Next release Saturday<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ax-feature ax-feature--top tw:items-center tw:text-center\">\n\t\t\t\t\t\t\t\t\t<span class=\"ax-feature__icon ax-feature__icon--circle\"><svg class=\"ax-icon ax-icon--credit-card\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"1\" y=\"4\" width=\"22\" height=\"16\" rx=\"2\"\/><line x1=\"1\" y1=\"10\" x2=\"23\" y2=\"10\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t<div class=\"ax-feature__body\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"ax-feature__title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#payments-pay-later\" class=\"ax-feature__link\">Pay in 3<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"ax-feature__text\">KOKO, Mintpay &amp; Payzy<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-414f0e4 e-con-boxed ax-el-stack e-no-lazyload e-flex e-con e-parent\" data-id=\"414f0e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f65acb elementor-widget elementor-widget-heading\" data-id=\"4f65acb\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"orders-and-shipping\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Orders &amp; shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ef6a51 elementor-widget elementor-widget-aurex-faq\" data-id=\"3ef6a51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aurex-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ax-block ax-block--faq not-prose ax-faq ax-faq--boxed ax-faq--plus\">\n\t\t\t\t\t<details class=\"ax-faq__item\" name=\"ax-faq-4\" open>\n\t\t\t<summary class=\"ax-faq__q\">\n\t\t\t\t<span class=\"ax-faq__q-text\">How fast do you ship?<\/span>\n\t\t\t\t<span class=\"ax-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"ax-faq__a\">\n\t\t\t\t<p>Orders placed before 2pm ET ship the same day. Standard delivery takes 2\u20134 business days and is free over $150; express next-day is $12.<\/p>\n\t\t\t<\/div>\n\t\t<\/details>\n\t\t\t\t\t<details class=\"ax-faq__item\" name=\"ax-faq-4\">\n\t\t\t<summary class=\"ax-faq__q\">\n\t\t\t\t<span class=\"ax-faq__q-text\">Do you ship internationally?<\/span>\n\t\t\t\t<span class=\"ax-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"ax-faq__a\">\n\t\t\t\t<p>Yes, to 62 countries. Duties are calculated at checkout so there are no surprises on delivery.<\/p>\n\t\t\t<\/div>\n\t\t<\/details>\n\t\t\t\t\t<details class=\"ax-faq__item\" name=\"ax-faq-4\">\n\t\t\t<summary class=\"ax-faq__q\">\n\t\t\t\t<span class=\"ax-faq__q-text\">How do pre-orders ship?<\/span>\n\t\t\t\t<span class=\"ax-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"ax-faq__a\">\n\t\t\t\t<p>Pre-orders ship on release day, ahead of in-store stock.<\/p>\n\t\t\t<\/div>\n\t\t<\/details>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46df88b elementor-widget elementor-widget-heading\" data-id=\"46df88b\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"sizing-and-exchanges\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sizing &amp; exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b836a9 elementor-widget elementor-widget-aurex-faq\" data-id=\"1b836a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aurex-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ax-block ax-block--faq not-prose ax-faq ax-faq--boxed ax-faq--plus\">\n\t\t\t\t\t<details class=\"ax-faq__item\" name=\"ax-faq-5\">\n\t\t\t<summary class=\"ax-faq__q\">\n\t\t\t\t<span class=\"ax-faq__q-text\">How do your sneakers fit?<\/span>\n\t\t\t\t<span class=\"ax-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"ax-faq__a\">\n\t\t\t\t<p>Runners fit true to size. High-tops and slides run slightly roomy. Every product page links the size guide.<\/p>\n\t\t\t<\/div>\n\t\t<\/details>\n\t\t\t\t\t<details class=\"ax-faq__item\" name=\"ax-faq-5\">\n\t\t\t<summary class=\"ax-faq__q\">\n\t\t\t\t<span class=\"ax-faq__q-text\">Can I exchange a size?<\/span>\n\t\t\t\t<span class=\"ax-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"ax-faq__a\">\n\t\t\t\t<p>Free exchanges within 30 days on unworn pairs, including limited drops (subject to stock).<\/p>\n\t\t\t<\/div>\n\t\t<\/details>\n\t\t\t\t\t<details class=\"ax-faq__item\" name=\"ax-faq-5\">\n\t\t\t<summary class=\"ax-faq__q\">\n\t\t\t\t<span class=\"ax-faq__q-text\">What is your returns policy?<\/span>\n\t\t\t\t<span class=\"ax-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"ax-faq__a\">\n\t\t\t\t<p>Return unworn items within 30 days for a full refund. Limited drops can be exchanged but not refunded after release day.<\/p>\n\t\t\t<\/div>\n\t\t<\/details>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f9b06d elementor-widget elementor-widget-heading\" data-id=\"8f9b06d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"payments-and-pay-later\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Payments &amp; pay later<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a7f913 elementor-widget elementor-widget-aurex-faq\" data-id=\"5a7f913\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aurex-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ax-block ax-block--faq not-prose ax-faq ax-faq--boxed ax-faq--plus\">\n\t\t\t\t\t<details class=\"ax-faq__item\" name=\"ax-faq-6\">\n\t\t\t<summary class=\"ax-faq__q\">\n\t\t\t\t<span class=\"ax-faq__q-text\">Which payment methods do you accept?<\/span>\n\t\t\t\t<span class=\"ax-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"ax-faq__a\">\n\t\t\t\t<p>All major cards, Apple Pay and Google Pay, gift cards, and interest-free instalments with KOKO, Mintpay or Payzy.<\/p>\n\t\t\t<\/div>\n\t\t<\/details>\n\t\t\t\t\t<details class=\"ax-faq__item\" name=\"ax-faq-6\">\n\t\t\t<summary class=\"ax-faq__q\">\n\t\t\t\t<span class=\"ax-faq__q-text\">How does pay in 3 work?<\/span>\n\t\t\t\t<span class=\"ax-faq__icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/summary>\n\t\t\t<div class=\"ax-faq__a\">\n\t\t\t\t<p>Choose KOKO, Mintpay or Payzy at checkout. Pay the first instalment today; the rest are charged automatically with no interest or fees.<\/p>\n\t\t\t<\/div>\n\t\t<\/details>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e0651a elementor-widget elementor-widget-shortcode\" data-id=\"6e0651a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"ax-bnpl-banner\" data-ax-bnpl data-context=\"banner\" data-providers=\"koko,mintpay,payzy\" data-eligible=\"koko,mintpay,payzy\" data-price=\"0\">\n\t\t\t<span class=\"ax-bnpl-banner__text\">Pay later with<\/span>\n\t\t<span class=\"ax-bnpl-banner__logos\">\n\t\t<span class=\"ax-bnpl-pill\" style=\"--ax-bnpl-color:#6d28d9;--ax-bnpl-ink:#ffffff\" data-provider=\"koko\"><span class=\"ax-bnpl-pill__name\">KOKO<\/span><\/span><span class=\"ax-bnpl-banner__sep\" aria-hidden=\"true\">\u00b7<\/span><span class=\"ax-bnpl-pill\" style=\"--ax-bnpl-color:#0a7d5e;--ax-bnpl-ink:#ffffff\" data-provider=\"mintpay\"><span class=\"ax-bnpl-pill__name\">Mintpay<\/span><\/span><span class=\"ax-bnpl-banner__sep\" aria-hidden=\"true\">\u00b7<\/span><span class=\"ax-bnpl-pill\" style=\"--ax-bnpl-color:#c2410c;--ax-bnpl-ink:#ffffff\" data-provider=\"payzy\"><span class=\"ax-bnpl-pill__name\">Payzy<\/span><\/span>\t<\/span>\n\t<button type=\"button\" class=\"ax-bnpl__more\" data-ax-bnpl-open aria-haspopup=\"dialog\">How it works<\/button>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Orders &amp; shipping Sizing &amp; exchanges Payments &amp; pay later<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width.php","meta":{"_aurex_hide_title":"1","_aurex_title_style":"hidden","_aurex_title_bg":0,"_aurex_transparent_header":"","_aurex_content_spacing":"none","_aurex_sidebar":"","footnotes":"","_aurex_seo_title":"","_aurex_seo_desc":"","_aurex_seo_focus":"","_aurex_seo_canonical":"","_aurex_seo_noindex":"","_aurex_seo_nofollow":"","_aurex_seo_og_title":"","_aurex_seo_og_desc":"","_aurex_seo_og_image":0},"class_list":["post-116","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aurex.amanazkar.com\/sneakers-and-streetwear\/wp-json\/wp\/v2\/pages\/116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aurex.amanazkar.com\/sneakers-and-streetwear\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aurex.amanazkar.com\/sneakers-and-streetwear\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aurex.amanazkar.com\/sneakers-and-streetwear\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aurex.amanazkar.com\/sneakers-and-streetwear\/wp-json\/wp\/v2\/comments?post=116"}],"version-history":[{"count":0,"href":"https:\/\/aurex.amanazkar.com\/sneakers-and-streetwear\/wp-json\/wp\/v2\/pages\/116\/revisions"}],"wp:attachment":[{"href":"https:\/\/aurex.amanazkar.com\/sneakers-and-streetwear\/wp-json\/wp\/v2\/media?parent=116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}